FAQ
Order Status
Q: How do I check the status of my order?
You can check the status of your order on My Account
Q: How can I track my order?
You will get an email from us with the tracking number when we ship your order. You can also get the tracking number from My Account after the order has shipped.
Q: Which payment gateway do you use?
We use a leading payment gateway CCAvenue on our website.
Q: How will I know if my order has been placed successfully?
You will receive an email confirmation from Putsum once your order is successfully placed. The mail will have all the details related to your order.
Q: How soon will my order ship?
We usually ship orders within 1 business day.
Q: How much is the Shipping Cost?
Putsum offer Free Shipping on every order irrespective of the order value.
Q: Can I combine promo codes?
No, You can only use one promo code at a time.
Customer Care
Q: How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to hear from you. Call us on 9717349524 from 9:30 am to 6:00 pm Mon-Sat. Email us at customercare@putsum.com
Q: When will the Customer Care Team respond to my query?
We love being in touch with our customers and will get back to you as soon as possible but always within 24 hours.
Returns & Exchange
Q: What is the return policy? How does it work?
We offer free returns for 4 days from your receiving the product. To be eligible for a return the product should not be washed, worn, or altered. for returns, the packaging, labels, and tags should be intact. Pick up: We offer free pick-up from your address. You need to submit a return request at My Account and we shall arrange for the pick-up at our cost. Once we pick up and receive your returned product, we will check to see if it is in the same condition as when it was shipped. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it and re-purchase the new item separately. The following EXCEPTIONS and RULES apply to this Policy: 1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact. 2. Under our Exchange Policy, only size exchanges are allowed. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team. 3. Please check the items, type of return/exchange, and other related details carefully—our courier partner will pick up only the items mentioned at the time of submitting the Return request by you.
Q: How do I return products that are purchased from Putsum?
You can return products purchased from Putsum within 4 days of receiving the product. Please follow these steps - 1. Create a 'Return Request’ after logging in on My Account. You can see the “Return/ Exchange” section of the Website. Follow the screens that come up after tapping on the 'Return Request’ section. 2. Click on the “Return/Exchange” option. 3. Select the order in which you want to Return. Select the checkbox of the Item with quantity, select the reason, and mention the information. 4. Accept the terms & conditions then click on “Submit Request”. You will receive an email shortly about the return. 5. We offer a free pick-up service. Our logistics partner will do the pick-up from your address. 6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed, and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit the refund amount only as store credit. 7. For return on COD orders we will refund you after deducting the convenience fee.
Q: How do I place an exchange request on Putsum?
Please go to My Account to initiate the exchange process. You can return products purchased from Putsum within 4 days of receiving the product. Please follow these steps - 1. Create an 'Exchange Request’ after logging on to My Account. You can see the “Return/ Exchange” section of the Website. Follow the screens that come up after tapping on the ' Exchange Request’ section. 2. Click on the “Return/Exchange” option. 3. Select the order that you want to Exchange. Select the checkbox of the Item with quantity, select the reason, and mention the information. 4. Accept the terms & conditions then click on “Submit Request”. You will receive an email shortly about the Exchange. 5. We offer a free pick-up service. Our logistics partner will do the pick-up from your address. 6. Pick-up: Please place the product in a packet ready for pick-up. The product must be unused, unwashed, and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit the refund amount only as store credit.
Q: How long will it take for me to receive the refund of my returned product?
We will pick up the return within 4 - 5 days of your return request. 2. The return takes about 5 - 7 business days to reach our warehouse. 3. Shipping charges are non-refundable. 4. Shipping charges are payable in the event an item is returned or a refund is requested. 5. Once the returned product is received at our warehouse and passes all the necessary quality checks we will initiate the refund process. 6. Once we have received your product and checked it. We will initiate your refund within 7 to 10 working days. It will take 3 to 5 days to reflect in your putsum account as store credit. The entire return request to refund process will take 15 to 18 days. 7. For credit card, debit card, net banking, and UPI payment, we will credit the refund amount only as store credit. The refund will be initiated within 7-10 working days of receipt of your returned item. It will take 3 to 5 days to reflect in your Putsum account. 8. For COD orders we will refund the amount only as store credit.
Q: How do I return multiple products from a single order?
If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same.
Q: How do I return a single product when I order more than one product in a single order?
If you are returning single products from an order, you need to click on the item that you want to return and we will generate a Return ID for the product and you will receive an e-mail confirmation for the same.
Q: Why has my return request been declined?
This may have happened, if the item is used, damaged, or original tags are missing on the product. For more details, please call our customer care at 9717349524.
Q: What should I do if I receive a damaged/defective/incomplete/wrong order?
For any defective, damaged, incomplete, or wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the product received. Please share the images with the original labels, and tags intact along with the invoice to customercare@putsum.co and we will investigate the case and reply within 48 hours with a resolution. We don't accept exchange and return on sales and discounted products.
Q: Is a refund possible on discounted items?
Yes, we offer returns on discounted items. Items must be returned within 4 days of receiving your product and should not have been used or damaged. They must have all original tags.
Q: I opted for store credit as a refund. How can I avail of the store credit? Is there any validity?
Once you return a product to us, we will add the value back to your account as PUTSUM Store Credit. You can use store credit in future orders. Please note the store credit will not cover COD charges. Yes, this store credit is valid for 180 days only.
Q: Is a cash refund possible?
No, a cash refund is not possible. You can avail of only store credit.
Q: Is return and exchange possible on products purchased through promo code?
A product sold using a promo code can not be returned for a Refund or Store credit, it can only be exchanged
Shipping & Payments
Q: Can I cancel my Order?
You can cancel your order before it is shipped by submitting a request after login with the help of the “Return/Exchange” section. Submit a request with an additional message. After it is shipped you will need to follow the return process. To cancel an order please email us at customercare@putsum.com
Q: Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the order yourself after placing an order. Log into My Account and change it. If you still facing any issues you can reach us on customercare@putsum.com
Q: I just canceled my order. When will I receive my refund?
If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking, or Wallets you will receive a refund on your card within 7-10 business days from the time of order cancellation.
Q: What delivery methods do you use?
We use leading courier companies such as Bluedart, Shiprocket, and Delhivery for shipments.
Q: What are the payment options available?
Cash on Delivery 2. Online Payment (Credit Card, Debit card, Net Banking, UPI, Wallets)
Q: Is it safe to use my credit/debit card on Putsum?
You can be assured that we offer you the highest standards of security currently available on the Net to ensure that your shopping experience is private, safe, and secure. Your bank will authorize the credit card/debit card transaction directly without any information passing through to us – we do not retain your card-related information.
Q: What happens to the money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?
If your card is debited by mistake, you need not worry. Please make sure of the following at your end: 1. Please check your bank/credit card account - Has it been debited? If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. 2. If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 5 to 7 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.
Q: Is there a purchase limit for a COD purchase and how much is the COD charge?
Yes, the purchase limit for a COD is Rs 3000/-. We charge Rs 100/- for each COD order.
Q: How do I pay the courier person for COD purchase?
Please pay the courier person in cash only. We do not accept cheques or DDs.